BOOKING POLICY
Last updated: [10th August 2025]
These Terms and Conditions form the basis of the agreement between you (the client) and Derma Mayfair (“we”, “our”, “us”). By booking an appointment or receiving treatment, you agree to these Terms. Please read them carefully and contact us if you have any questions.
1. CLIENT INFORMATION & PRIVACY
1.1 To secure an appointment, you must provide your full name, date of birth, address, telephone number, and email address.
1.2 You must complete a medical questionnaire before your first treatment and update it at each appointment. This ensures treatments are safe and appropriate.
1.3 All personal information is treated as confidential and protected in accordance with UK Data Protection laws (including GDPR).
1.4 We will not share your details with third parties without your written consent, unless there is a clinical emergency and additional medical advice is needed from other medical staff in dealing with that specific medical emergency, or if a second opinion is required regarding your treatment.
1.5 You can unsubscribe from marketing communications at any time.
2. APPOINTMENTS, DEPOSITS & CANCELLATIONS
2.1 Booking Deposit – A £50 non-refundable booking deposit is required for all appointments. This will be credited toward your treatment cost. If no treatment is undertaken, the deposit will be retained as a consultation fee.
2.2 Cancellation & Rescheduling – We require a minimum of 48 hours’ notice to cancel or reschedule. Cancellations or changes made with less than 48 hours’ notice will result in loss of your deposit.
2.3 Late Arrivals – If you arrive more than 15 minutes late, we may be unable to provide your treatment. This will be treated as a late cancellation and your deposit will be forfeited.
2.4 Clinic-Initiated Cancellations – In rare cases, we may need to cancel or reschedule your appointment (e.g., staff illness, equipment failure, unforeseen events). We will offer a new appointment date and refund any deposit paid for the cancelled booking. We are not responsible for any other costs incurred (e.g., travel, accommodation, loss of earnings).
3. ATTENDANCE & HEALTH POLICY
3.1 Treatments are strictly for clients aged 18 and over. You may be asked for ID.
3.2 For safety and comfort, children and pets (except registered assistance dogs) should not be brought to the clinic during your appointment. This is to maintain a calm, focused and safe treatment environment.
3.3 Please do not attend if you are unwell, including having a cold, cold sore, or local skin infection, as some treatments are contraindicated. If unsure, contact us before attending.
4. MEDICAL SUITABILITY & RIGHT TO REFUSE TREATMENT
4.1 Treatments will only proceed if we consider them clinically appropriate and safe for you.
4.2 We reserve the right to refuse treatment if:
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You are pregnant, breastfeeding, or medically unsuitable.
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The treatment is not in your best interest clinically or psychologically.
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You behave in an abusive, threatening, or inappropriate manner toward staff.
5. BOTOX REVIEW POLICY
5.1 Routine review appointments after Botulinum Toxin treatment are offered as a courtesy up to 4 weeks post-treatment.
5.2 If you cannot attend within this time frame, no additional complimentary adjustments will be provided after the review window has passed.
6. DERMAL FILLER REVIEW POLICY
6.1 If you have concerns following a dermal filler treatment, a review appointment can be booked to assess the treatment outcome.
6.2 If additional product is required, it will be charged at the standard rate. There are no complimentary dermal filler top-ups included in the advertised treatment prices.
7. TREATMENT RESULTS & RISKS
7.1 Results vary between individuals and no guarantee can be made regarding outcome or longevity.
7.2 Risks, possible side effects, and alternative options (including no treatment) will be explained during consultation.
7.3 Complications, although rare, can occur. We will manage these to the best of our ability, but in some cases referral to the NHS or private care may be necessary (at your own cost).
8. PAYMENTS
8.1 You will be advised of the full costs of any agreed treatment plan before treatment begins, including any maintenance costs.
8.2 All treatment fees are due in full at the time of your appointment.
8.3 We accept all major debit and credit cards (including American Express), cash, and Derma Mayfair gift cards.
8.4 Prices may change without notice, but the price agreed at booking will be honoured for that appointment.
9. REFUNDS
9.1 Fees cover the full service provided, which includes consultation and assessment, provision of information and advice, safe treatment with evidence-based products, and aftercare support.
9.2 Treatment fees cannot be refunded for sub-optimal results, lack of result, or side effects, as payment is for the service provided.
9.3 No refunds are given for treatments performed in good faith.
9.4 Products purchased in-clinic are non-refundable unless faulty; faulty products must be returned for assessment before a refund is issued.
10. AFTERCARE & CLIENT RESPONSIBILITY
10.1 You must follow all aftercare advice given. Failure to do so may increase the risk of complications and may affect your results.
10.2 You must inform us of any changes to your medical history, medication, or health status before each treatment. We cannot be held liable for adverse effects resulting from withheld or inaccurate information.
11. PHOTOGRAPHY & RECORDS
11.1 As part of your clinical record, we may take photographs before and after treatment. These are confidential and stored securely.
11.2 Separate consent will be obtained if you agree for images to be used for marketing or educational purposes.
12. THIRD-PARTY PRODUCTS
12.1 Any skincare products are supplied via our partner Get Harley. We accept no liability for these third-party products once purchased, and any queries should be directed to the supplier.
13. LIABILITY
13.1 We are not liable for indirect or consequential loss (e.g., loss of earnings, travel costs) arising from your treatment.
13.2 Nothing in these Terms excludes our liability for death or personal injury caused by our negligence.
14. FEEDBACK
14.1 We welcome all feedback, positive or negative, as it helps us improve our service.
14.2 Feedback can be given verbally, via email, through our website, or on public review platforms such as Google.
15. COMPLAINTS
15.1 If you are dissatisfied, please contact us as soon as possible. We will review your concerns and respond promptly.
15.2 Please email us at info@dermamayfair.com to raise any concerns, or request an appointment to discuss them in person.
16. CHANGES TO TERMS
We may update these Terms from time to time. The latest version will always be available on our website.
17. EXTERNAL LINKS
Our website may contain links to other websites of interest. Once you leave our site via these links, we have no control over the content, privacy, or security of those external sites. We are not responsible for the protection of any information you provide while visiting such sites, and such sites are not governed by these Terms and Conditions.
18. GOVERNING LAW
These Terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.